Refund / Return Policy

We take pride in the quality of our candles and want you to be completely satisfied.

Returns & Exchanges:

• If your candle arrives damaged or defective, please contact us within 7 days of receipt.

• We will provide a replacement or refund after reviewing your request.

Non-Returnable Items:

• Due to hygiene and safety reasons, opened or used candles cannot be returned.

Refund Process:

• Refunds are issued to your original payment method within 5–7 business days of approval.

• Shipping costs are non-refundable, unless the item was defective or damaged.

How to Contact Us:
Email: info@greenaura.com
Subject: Refund/Return Request